These terms govern the private-driver transfer booking service offered by Umrah Fly. They are separate from the terms of use of the travel comparison service and from the Guide terms.
The transport contract is agreed between the pilgrim and the driver. The driver performs the journey independently and under their own responsibility.
The booking service is provided by IMALA SAS to the pilgrim: Umrah Fly enables the pilgrim to choose the driver and vehicle, records the booking and collects the deposit through PayPal. Umrah Fly is not the carrier.
The price is set per vehicle and displayed before booking for the selected route, date and capacities. No supplement is added to the confirmed price for passengers, luggage or the waiting time included in these terms.
The deposit represents 25% of the fixed price. It remunerates the booking service provided by IMALA SAS and is paid online through PayPal when booking.
The balance represents 75% of the fixed price. It is paid directly to the driver using the arrangements shown before booking and is not remuneration for IMALA SAS's booking service.
The pilgrim may cancel free of charge up to 48 hours before the scheduled transfer time; the PayPal deposit is then refunded in full. After this 48-hour deadline, cancellation by the pilgrim does not entitle them to a deposit refund.
If the driver cancels, the deposit is refunded in full and the platform's assistance helps the pilgrim look for a solution.
Unless otherwise agreed with the driver, the default meeting point is the terminal exit for an airport arrival and the hotel lobby for a hotel departure. The precise vehicle and driver details appear on the confirmation.
The driver waits for 60 minutes from the agreed time. During this period, the pilgrim contacts the driver or assistance if delayed. After this period without contact, an absence may be reported.
If the driver is absent or unreachable, the pilgrim can report the absence until J+7 from their account and contact Umrah Fly assistance for help finding a solution, including reassignment where possible.
The driver declares that they hold the required authorisations and insurance to carry out transport activities and uses a vehicle suitable for the service.
The driver remains responsible for performing the transport, the vehicle, the safety of the journey and compliance with the rules applicable to them. Umrah Fly provides the booking and assistance service without becoming a party to the transport contract.
Last updated: November 2026.
